FAQ

Ordering, Payment & Shipping – Customer FAQ

🛒 I. Ordering & Payment Security

Q1: How do I place an order?

Placing an order is quick and easy. Just follow these 4 simple steps:

  1. Browse & Select
    Visit our catalog and add your desired items to the shopping cart.

  2. Fill in Information
    Proceed to checkout and carefully enter your shipping address and contact details.

  3. Secure Payment
    We accept major global credit cards, including Visa, Mastercard, American Express, and Discover.
    Payments are processed directly through highly encrypted gateways with no complicated redirects.

  4. Order Confirmation
    Once payment is successful, you will receive an order confirmation email immediately, and we will begin processing your shipment.

🔒 Security Assurance

  • Payments are handled through PCI-DSS certified platforms

  • End-to-end encryption protects your transaction

  • We never store credit card information, ensuring a fully secure checkout experience

Q2: Is my payment information secure?

Yes — your payment information is 100% secure. Your privacy and financial safety are our highest priorities.

Our dual-layer protection system includes:

  • Global Financial Standards
    Our payment platform is PCI-DSS (Payment Card Industry Data Security Standard) certified, meeting the highest international security requirements.

  • Bank-Level Encryption
    Using SSL/TLS end-to-end encryption, all sensitive data (such as credit card numbers and billing addresses) is encrypted in real time during transmission.
    Even our internal staff cannot access your full card details.

🛡️ Shop with confidence — your information is always protected.

🚚 II. Shipping & Delivery Time

(Direct Shipping from the United States)

Q3: Where does my order ship from, and when will it arrive?

All orders are shipped directly from our U.S.-based warehouse, ensuring fast processing and reliable quality control.

Order Processing Time

  • Orders are confirmed within 12 hours after successful payment

  • Items are picked, packed, and handed to the carrier within 2 business days

Estimated Delivery Time

  • 🇺🇸 United States (Domestic): 3–5 business days

  • 🌍 International Orders: 7–15 business days (depending on destination and local logistics)

💼 III. Duties & Import Taxes

(All-Inclusive Pricing – No Extra Charges)

Q4: Will I need to pay additional duties or import taxes?

No. There are absolutely no additional fees upon delivery.

We offer an All-Inclusive Price Policy to make international shopping as easy as buying locally.

What’s Included in Your Checkout Price:

  • Product cost

  • International shipping

  • Estimated import duties & taxes (such as VAT)

What This Means for You:

  • ✅ No hidden fees

  • ✅ No payments to customs or couriers upon delivery

  • ✅ All customs clearance and tax payments are handled by us

📦 Because duties and taxes are prepaid, your package usually clears customs faster — what you see is what you pay.

📍 IV. Order Tracking & After-Sales Support

Q5: How can I track my order in real time?

We provide full transparency throughout the shipping process.

Tracking Options:

  • Email Notification
    Once your order ships, you will receive an email with your tracking number.

  • Account Dashboard
    Log in to your account and check the latest shipping status under “Order History.”

  • Carrier Website Tracking
    Use your tracking number on official carrier websites such as UPS, DHL, or FedEx to view real-time updates and estimated delivery dates.

📞 If you have any questions after delivery, our customer support team is always ready to assist you.

✨ Thank you for shopping with us — safe, transparent, and worry-free.